How To Deal With An Upset Customer In Person

If the job where you work rarely puts you in a position where you have to deal with customers - and where, if you do deal with customers, it is usually through email or over the phone - you will not have to worry about one of the things that is among the biggest concerns of people in the opposite position: dealing with an upset customer in person. When it comes to dealing with an upset customer in person, it is not that you have necessarily done anything wrong that makes it such a frustration - but in fact, the fact that you have probably done nothing wrong heightens the frustration, as the customer will often treat you as though you have done something wrong; for this reason, knowing how deal with an upset customer in person can be extremely valuable, as it can lessen the strain these encounters put on you.

The first thing the customer will want to know is that you are on their side, as they will assume you are "against them" if you are not "for them"; even if you do not necessarily agree with their complaint, you should always be understanding and create an image of agreement, as this will cause them to feel like you are their ally rather than their enemy - which, of course, will prevent them from turning their attack to you.

Once the boundaries of the discussion have been established in such a way that they feel you are on their side, you can take the next step, which is offering solutions; the person with whom you are dealing may turn out to be inconsolable, but at least - in taking this approach - you can try to solve the problem on your own.

When it comes to dealing with an upset customer in person, however, there will be times when you will not be able to solve the problem on your own; if you find yourself in this position, remember that there is always someone above you to whom you can pass this customer along - which is what you will sometimes have to do, as many customers in this position simply remain upset until they get the satisfaction of talking to someone's "superior"!

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Finding Items You Can Buy And Sell For More Money

If you are looking for ways to make extra money - or even if you are looking for a creative way to eventually make a full-time living - one idea to consider is finding items that you can buy and sell for profit; with the great reach provided to each and every person by the Internet, it is quite easy these days to find a way to sell the things you have, which means that the main thing you will need to figure out is exactly where you should go to buy these things that you can resell.

Garage sales are a great place to look for things that you can resell for more money - and are perhaps the best place of all for really excellent deals; start going out on Saturday mornings and perusing the items for sale at different garage sales, and you will be surprised at how much good stuff you find - but make sure that you also go in with an idea of what it is you are looking for, lest you end up with a whole bunch of stuff you do not really need, and are not really able to sell!

Estate sales is another option that is along the same lines as garage sales, and even though you will probably not find nearly the deals at estate sales that you would at garage sales, you will be able to find some really top-notch stuff; always keep your eyes open for different estate sales that are going to be taking place near where you live, and look for items that you feel will be easy to sell (and easy to ship!) so that you can quickly turn a profit.

And even though items at antique stores will run you more money than you would have to pay at a garage sale or an estate sale, you can also find some real treasures here when shopping correctly; visit antique stores and get a sense for what they are carrying, then head online to find which of these you might be able to sell for more money on your own.

People often sell things at a low price simply because they need to get rid of these things - and this gives you a great opportunity to swoop in and buy this item yourself, before turning around and selling it for a profit!

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Great Investment Books For Every Investor

Each year, there are hundreds of new investment books published. Some of these books claim to be the investing equivalent of a miracle drug, helping you to get rich quick. Other books claim to be full of "tried and true" principles. Some books are all about playing the market right now, and others are all about playing the market for the long term. Some of these books are written by famously successful investors, and others are written by investors you have never heard of; sometimes, you have never heard of them for a reason. With so many options out there each year, it begs the question: Which books are the right books? The answer is actually rather simple: forget about all these books; instead, go back to the ones that have been around, the ones that have stood the test of time. While there are certainly valuable books that have been published over the last few years, these long-standing books have been proven to be absolutely invaluable, and they will help you lay a great foundation. All three of these books are full of advice and wisdom that will help any investor, whether you are brand new at this or have been doing it for ages.

1) The Intelligent Investor: This book, written by Ben Graham, was originally published in 1934, and even today it is still considered a must-read. Warren Buffett even called this book "the best investing book ever written."

2) The Essays Of Warren Buffett: And speaking of Warren Buffett, this book contains his collected essays, arranged by topic and relevance. While you cannot go wrong with any Buffett book, this one is a great place to begin, as it will help you in every area of investing.

3) Common Stocks And Uncommon Profits & Other Writings: This book by Philip Fisher explores fifteen qualities of an excellent business. These in-depth thoughts from one of the greatest financial thinkers in history is sure to help you expand your portfolio.

By taking the tips of these men who knew how to make the market work for them, you can start to make it work for yourself; no longer will you be one of those who thinks the people who make money in the stock market are simply lucky; instead, you will know from experience that the people who make money in the stock market just plain know more than those who do not.

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Advice on Online Marketing Strategies

The challenge of getting found online is a tough one to meet. This area of business is one that keeps evolving over time. Following the advice of an expert is probably the best way for you to begin getting your business found online. Inbound Marketing: Get Found Using Google, Social Media, and Blogs is a book written by two internet marketing experts, Dharmesh Shah and Brian Halligan. Be sure to take their advice to heart if you want to make it in the internet marketing environment.

The traditional methods of marketing are better known as outbound marketing methods. This technique involves your pushing your marketing out to your clients. These methods usually include outbound calling, commercials, and mass mailing. In the recent past these types of techniques worked much better than they currently do. Tuning out these techniques is becoming easier and easier for a majority of consumers today.

Marketing is moving away from these outbound methods into a different area. The book details the newer techniques that are being used and they are referred to as inbound marketing. Instead of bringing your marketing into the eyes of consumers you will have them coming to it on their own. The key to doing this is to make your marketing available for them to find, making your marketing much less forward than before.

There are many different ways to do this. Most consumers use search engines to find products they want, making them the most popular area. Blogs are very popular as well since a very specific audience can be targeted. And recently social networks have entered the discussion since customers can follow your business. The book will go over all these methods in detail.

So as marketing changes your techniques must change as well. You will fall behind the pack if you continue to use old inefficient methods of marketing. Take advice from the experts who are willing to share their ideas, like Shah and Halligan. Learn about inbound marketing by picking up their book soon and reading through it.

Inbound Marketing Get Found Using Google Social Media and Blogs

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Tips For Using Your iPad For Work

The iPad is one of the most popular products these days, as it gives you a surprisingly natural way to interact with your "computer" by allowing you to hold it in one hand and use the touch screen to navigate - but in addition to its uses as a "toy" or a "diversion," many people find that the iPad is great for more productive things as well, such as work; of course, the iPad is great for work if you are able to use it for such, as it is much more compact and easy to transport (and easy to carry around!) than a laptop - but you must also realize that the iPad was not "designed" to be a work device, and because of this, there are a few things you will need to do in order to turn your iPad into something you can use for work.

The first thing you need to realize is that typing on an iPad is not the same as typing on an actual keyboard, and unless you are an extraordinarily slow typer, you will not be able to type nearly as fast on an iPad as you would be able to on a keyboard; because of this, one of the main things you will need, in order to turn your iPad into a "work device," is a bluetooth keyboard.

It will also be important for you to realize that the iPad is not equipped with Microsoft Word - nor, for that matter, is it equipped with a similar word processing program; because of this, you will need to purchase a program in the app store that will allow you to type in the same way you would at your work computer - and while there are a lot of different apps available for this task, the one that many people find works best is Pages.

And of course, you will need an intuitive way to share files across different computers - and while you can use email for this, this process can be made a whole lot simpler by having iCloud or Dropbox to naturally share files with hardly any effort on your part.

And of course, you will need patience if you want to use your iPad as a work device; it can be difficult to get used to this at first, but once you are used to it, you will realize that you are able to work from your iPad just as well as you can work from your regular computer!

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How To Emphasize Your Message On A Billboard Ad

One of the most effective ways for you to spread the word about your business is with billboard advertising, but as effective as billboard advertising can be, one problem many people run into in their pursuit of effective billboard advertising is that they do not know exactly what they should do in order to emphasize their message on a billboard; after all, as beneficial as effective billboard advertising can be, ineffective billboard advertising can amount to a whole pile of wasted money!

When it comes to billboard advertising, one of the big things you should realize is that people driving on the highway have a lot of things to pay attention to, and if your billboard ad is to be effective, it will have to catch the eye; there are different ways by which you can go about trying to catch a driver's eye, but usually, the best way to do so is to use a lot of white space on the billboard. This might be different from what some people think the best solution must be (after all, some people think lots of loud colors is the best way to draw attention to the billboard itself!), but there are a number of reasons why white space on a billboard is beneficial.

Of course, one of the main reasons why white space on a billboard is great - especially in comparison to having a mishmash of bright colors - is that another one of the keys to emphasizing your message on a billboard is that the person seeing the billboard should be able to grasp the message of the billboard right away; in addition to using a lot of white space, use an image that will immediately catch the eye of someone driving by on the highway, and that will convey an idea of exactly what you are trying to say on the billboard itself.

And of course, you will want to use some words on the billboard, but try to be as judicious as you can with the number of words you use; with the words you use, you should clarify exactly what message you are trying to convey with the image - and then (most importantly of all!), you should make the name of your company prominent and easy to read, as this will cause the name of your company to stick in someone's mind!

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Four most important list building tools that can change everything

  If you had to start over with no list, no money and no contacts what would you do? If you take the time to master these four tools you will be able to …

1. Make money at will by selling products online
2. Save money by keeping your overhead incredibly low
3. Save time by leveraging the true power of the Internet – automation

What are the four tools and why these four tools? First, the list, then some detail on why and how to use them. I will list them in the order they are best used.  

1. Your own site
2. Autoresponders
3. Social media
4. Online advertising

All successful online marketers, whether they are selling information or peanut butter, use these tools to run their businesses.

 Your own site

 There are several reasons why you really must have your own site in order to succeed online. Now is the time to establish your home base, to find your audience and begin a relationship with them that will serve you both for many years to come. Another factor is that many, if not most, of the sites you will promote as an affiliate don’t convert visitors into buyers anymore. One reason that we often hear that “99% of affiliates never make money” is that the sites they promote simply don’t convert. So what’s the answer?   You must have a site of your own, a following of your own and, by all means, you absolutely must build your own mailing list. This is why you must have your own site, you must establish YOUR presence online and begin developing your audience.

  AUTORESPONDERS

 Once you have your own site you will want to build a list of your own and communicate with them regularly. You want to use automation to do the work once and profit from that work many many times. And that is what an autoresponder can do for you.   Using your autoresponder you can focus on these three very important tasks. 1. Providing update notices to readers of your blog. 2. Updating your social media accounts automatically every time your blog updates. 3. Getting to know the people on your list so you can serve them and meet their needs. Using an autoresponder and blog together is simplicity itself.

   SOCIAL MEDIA

  
Clickbank Products Today you can share your best insights with those in social media and they will share those insights with others. When this happens you get credit for great ideas and content; and you get traffic! Starting with social media will take time and some learning. But it can be done by anyone and it costs absolutely no money, which is a factor for most people. All you need is a true desire to help others and some good quality information to share. The more you share, the more you connect, the more connections you will make. And ultimately the more traffic you will get to your site.

  ONLINE ADVERTISING

 At some point you will have money for advertising. There is email marketing and ezine advertising. And it worked very well indeed. There are three keys when it comes to paid advertising
.
 1. You must be able to afford it. Never borrow money or use credit to pay for advertising. That’s a huge mistake.
2. They need to have a track record. You need to know that others have succeeded with this method before.
3. You must track results. If you don’t do your own tracking you will be at the mercy of others, and that’s not a good place to be.

 So there you have it — the four tools that really can set you free and help you make money online at will.

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It’s always refreshing to see new strategies to make money online. However, the majority of the time I’m pretty disappointed with the results.

When I was recommended to buy Google Sniper 2.0, I thought it would be another system that just left me disappointed, but the proof and success stories tipped me to buy it. A quick Google search for testimonials and by watching the sales video it was clear that this system has worked wonders for other people, and it’s actually generated the most online success stories than any other system/course to date. It was a no brainer to give it a shot personally.

At the time in my Internet marketing journey, I was pretty lost as to what road to head down. Google Sniper 2.0 really outlays the basics, from picking a niche, choosing keywords, buying a domain to setting up a wordpress website which will generate passive income online. It’s an extensive guide, but it’s easy to pick up (the walkthrough videos by George help also).

 I studied the strategy pretty extensively to start with, and created my first “Sniper” site the next day. I was pretty excited due to the success stories, but still had that common doubt that it would be another blowout. I made my first bit of commission two weeks later after setting up the site completely. It wasn’t a huge amount but it was something, and that was the trigger to skim through the course once more to see if I could improve my site in anyway. The site in question started to generate me a tidy amount of commission, and still generates on average $375 a month (on autopilot).

 As I’ve been recommended many times before, “if something works duplicate it...” And that’s what I did. I now have about 10 sniper sites, all generating commission each month. Each site differs in the amount of money I’m making, but I can’t squabble as I’m on the hunt for more...

 The best thing about this course is alongside earning a nice income each month from this system on autopilot with no traffic generation, it’s also an extensive guide into niche research, finding products to promote and how to set up your own website. Yes, it may need to be read through a few times, but believe me... It’s worth it.
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30 Minute List: Build your list 5x faster while building your ViralURL downline…

       

 I want to show the brand new 30 Minute List system and walked you through it. And I believe it’s pretty cool.

 Here is what 30 Minute List does for you in a nutshell…

 30 Minute List is free to join and allows you to build your Aweber, GetResponse, Add2it MailResponder Pro or other Autoresponder list up to 5 times faster then without this service while at the same time promoting and building your list in ViralURL.

You can simply send traffic to one URL and build two lists and earn commissions with two sites faster then each one on their own.

How it works…

After you signup for free you need to first setup your account and to choose membership: Free, Gold ,Platinum or Founder

 Once you added your own autoresponder subscribe form code the system is ready to increase your list building speed 5x.

 For all people that you refer to 30 Minute List, you will earn a minimum of 50% commissions (and up to 100% commissions) on membership upgrades, even if you yourself are simply a free member.

The first 4 people that you refer to 30 Minute List will be added the the autoresponder of the person that referred you to 30 Minute List and in exchange for those 4, you will get the first 4 referrals of every single person that you refer to 30 Minute List and that way, for every single person you refer, your own autoresponder list will actually grow by up to 5 people… wow!

  Finally (if you choose to upgrade) you should add your own gift for all members of 30 Minute List. You could add any other products offered freely to ViralPLR members, any PLR product you already own or any other product you have the rights for.This is another great way to build your own list not just through your own referrals, but through all referral of all members in 30 Minute List.   I would say that next to the ability to speed up your list building process, this is the second best feature of 30 Minute List.  

Options to upgrade…

If you where wondering if there are also paid upgrade options… yes, of course there are. But even the free membership option on it’s own is really useful. To sum it up… the upgraded membership levels give you additional advertising exposure and higher commissions.

 But like I said before… even as a free 30 Minute List member, you gain the main benefit of speeding up your first building efforts 5x and for that alone, I highly recommend to join 30 Minute List right away!  

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A proven strategy that WORKS...

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Google Sniper by George Brown is exactly that, and it’s a system that will take you through finding a niche, discovering high volume targeted keywords, picking a product to promote to setting up your wordpress site and getting in indexed by Google. It really is the most foolproof system available.

Not only is it a well taught course anyone can learn, the strategy actually kicks ass! It takes you on average about 2-4 hours to create a Sniper site, and this includes everything from researching a niche to finding a product to promote (if you follow the steps correctly). After this, it really is all systems go...

As people we all value time over money right? Well a strategy that generates you a good deal of money but takes you 16 hours a day to operate isn’t a good one. Yes you’ll make money, but you won’t have any time to enjoy that money. But Google Sniper really makes you commission on autopilot. It takes on average 2-4 hours to set up, and then you simply can just relax. Why?

There’s no traffic generation involved!

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What Is FREE Traffic and How Do I Get Some?

When it comes to making money online there are three elements that everyone MUST have in order to succeed:

1 – Something to sell
2 — A website that makes the sale
3 — People coming to that site and buying

Getting items 1 and 2 set up and in place are as easy as pie. In fact, you can have these in place in the next 10 minutes.

But it’s that third element, getting real people to come to your site and buy something, that has most people stumped.

Getting visitors to your site is called, in Internet terms, getting traffic. And there is no other topic on which so much is written, and so much is wrong.

There are basically two types of traffic:

What this means is that you are going to have to pay for traffic through either your efforts (free traffic) or your pocketbook (paid traffic).

Everybody pays… some with time, others with money. I’m sure by now you know that the “three click” wonders don’t work for anyone … except the people selling them!

So there is paid traffic and free traffic. Nothing more. Nothing less. Let’s look at each and see how they work.First, an overview of free traffic methods that actually work, and some to avoid.

Free Traffic

Can you really get absolutely free traffic to your site? Maybe.
Can you build a business based on this traffic? Sure

BUT - and there is always a but – you will have to learn how to get it and work hard as well. If that’s okay with you, let’s look at how it works.

Here are the main sources of free traffic, along with a word about each…

SEARCH ENGINES

Often touted as the #1 way to get free traffic, the tactic here is to get your site listed in the venerated ‘top ten’ search results. You can’t trick the search engines, like Google, so the best way to do this is to provide content, and lots of it.

Create a content rich site and the search engines will reward you by displaying that site when people search for the type of information you provide. But the content must be high quality and must be original. No rehashed PLR content for you. That will only get you banned, busted and begging for mercy.

FREE ADS

They are free, which is good. They usually don’t work, which is bad.

If you can get a free ad in a place where ads are usually sold, like the free ad you get for subscribing to some ezines or classified ad sites that are visited by people, then it might be worth the time.

BUT - ad blasters and automated submitters do not work in testing and are to be avoided.

 ARTICLES

Without a doubt, marketing with articles is the #1 free traffic method.

All you have to do is write a short article – about 500 words works best – that describes a problem people face and also provides ways to solve that problem.

Once your article is written, you can submit it to article directories, ezines, other website owners, and more to get the widest possible distribution.

Write and submit an article a week and very soon you will get very interested visitors who are proven to buy.
 
VIRAL MARKETING

Viral marketing basically means creating something of value that others can give away while making sure you benefit from it being given away.

The key here is that you both win when the product is given freely.

In most cases, the person who gives the book away for you wins by providing good information that they don’t have to write.

You win because the product contains links back to your site.

The most common form of this is either software or a short e-book or report.

Creating a viral marketing e-book is a win-win situation. You win because the links in the product are yours, so you get paid when people click. Readers win because you provide valuable information and they can give the booklet free from their website.

PUBLISH AN EZINE

Publishing an ezine is highly profitable and easy to do. All you need to do is gather, or write, articles about a specific subject and publish an ezine (like the one you are reading now) on a schedule. That might mean every week, or every month.

You can get great articles from all sorts of places, like article directories or ezine directories.

PUBLISH A BLOG

This is super easy today. If you have a hosting account, the chances are you have blogging software on that account free. If not, you can always use Blogger.

The basic idea here is the same as a website … provide great content and the search  engines send people.


Set up a blog today, provide great content, and the search engines will send traffic over time.

PARTICIPATE ON FORUMS

This is an excellent, and free, way to earn while you learn. The idea here is to visit forums that are specific to your site and post questions or make comments.

This works well if you understand reciprocity and are wiling to give a bit before you receive. It does not work at all if your forum post is simply an ad in disguise.

As you can see, there are many ways to get free traffic to your site. These methods take time that could be spent doing other things.

But if you have more time than money at this point in your life, these techniques will work to get traffic to your site.



Want to find out  more:

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The TOP All Time Traffic Scams - Traffic Exchanges

   

If you ever wanted to be a hamster on a wheel then feel free to join one of the many traffic exchanges that exist online.

What amazes me is that many people still love traffic exchanges despite the fact that very little of their traffic ever converts into anything of value.

 Exchanges look flashy, colorful and it always appears like there is a whole lot going on from a marketing perspective that can benefit you.

I have seen people devoting hours each day "clicking" like mad to earn credits and what is equally ridiculous about this is that on the other side of the computer are equally desperate marketers clicking as fast as they can to do the same.

Many of the top exchanges even have incorporated a social aspect and other related MLM like services to keep you interested and yes, clicking like crazy; OR investing your money to sell your site views to others who are frantically clicking.

The problem is, NOBODY is actually LOOKING at anyone else's offers and the truth is these services are only great if you OWN the traffic exchange.

While traffic exchanges can and do send traffic to your site(s) most people discredit the psychology behind what makes traffic exchanges tick.

People believe that they are getting good quality traffic and earning visits by clicking and visiting other sites; yet most people are clicking like mad and never STOP look or engage ANY of the ads / sites that are displayed because there is no incentive to do so!

The few marketers that understand this make sure their site IMMEDIATELY GRABS the attention of visitors because you have just a few seconds to say something that will break the "clicking trance" most people are under.

Traffic exchanges work well by taking advantage of newbie's. They are duped to buying traffic, signing up to lots of offers and eventually they come to the realization that NOBODY CARES about their site(s)!

Why?

People will leave as soon as the timer allows them to (clicks are timer driven so you must stay on the current site for at least a few seconds, but the name of the game is to rack up lots of credits, so that is what people do).

If you doubt this give it a try and look at your logs for traffic stats and see how long the typical visitor from a traffic exchange stays on your site.

I guarantee you, 99% of the time; it's no longer than the timer on the exchange.

Anyone who has been on a traffic exchange for any length of time eventually figures out that this kind of traffic usually does not work to converting buyers, at least not directly. Most marketers use splash or squeeze pages and offer something to try to entice people to opt in to their offer.

Where is the REAL gold? Additional TRAFFIC offers! Think about it. Why are people on the exchange in the first place? They want traffic to their sites. So what is a good way to work the traffic sites? Make a page that promotes the exchanges with your referral ID. Here is a good example of leveraging multiple sites and rankings (cleverly disguised) this has referral ID's in each of the major traffic exchanges in it.

Since most people in a traffic exchange are curious about other ones, this works well to drive sign ups and eventually make you money and more traffic credits. You can run this page on multiple sites as well and benefit from the people looking for more traffic exchanges:

Bottom Line?

If you love traffic exchanges then find a way to sell traffic, refer other exchanges or just buy your own traffic exchange.

At least you will have a captive audience to market your clicks and other related offers to. This is the real and only reason traffic exchanges exist regardless of the crap you are told.

Don't be a victim in this game, make sure you get the right knowledge from the start...
 

Find out more