Your current customers will statistically be more loyal to you the more often you see them. Make it part of your normal habit to get in front of your current local customers as often as possible. This gives your business a personal feel and allows you to establish a personal relationship with your clients. Competitors will have little chance at stealing these clients since your will have a personal connection with them.
Acquiring new customers in this way can be much harder. It may seem like a waste of time to stay in touch with them since they have already told you 'no'. But keep in mind that if their dealings turn sour with their current provider they will turn somewhere else. In this case you want to make sure you are the first person they contact about a switch. So the first time that they have a major issue you will be on speed dial since you have been in touch with them this entire time.
In order to get the most business out of your local area, be sure to establish the best relationships possible. Remember that ‘no’ often means ‘not now’ and not ‘never’. You need to use this method if you ever hope to be distanced from others in your field. By being in constant contact with those in your community you will develop a reputation as a stand up business person to deal with.
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