Thursday, November 12, 2015
Setting Ground Rules For Resolving Conflicts In Your Business
If you run your own business, you will find that internal conflicts in the business can quickly dismantle everything toward which you are working. Although you cannot be in the middle of every conflict as it happens (nor do you want to be!), you can have ground rules in place for resolving conflicts. You want your employees to be able to settle their disputes calmly and with as little mess as possible, and you can do this by having these ground rules in place. When setting the ground rules for resolving conflicts, one of the first things you want to make sure you do is detail and document the processes. Your ultimate goal, when it comes to employee conflicts, is for the employees to be able to police themselves, resolving the conflicts on their own. But if you do not have documentation as to the ground rules, your employees will never really know whether they are following protocol. You should also make sure that you take a personal hand in creating an environment that is conducive to open communication, as this is important for helping your employees resolve conflict. Communication should always start from the top and work its way down, which means that your employees should feel comfortable communicating with you because of the way in which you communicate with them! Your employees will feel much more comfortable communicating with one another if you first establish an atmosphere that enables them to feel comfortable communicating with one another. In the end, however, you also need to have a step in place that does enable you or a manager to step in and resolve conflict if the employees are unable to do so on their own. In this way, you can ensure that you still have a clear view of everything that is going on in your business, and will be able to keep things under control. Conflicts among employees can derail a small business faster than just about anything else. When you learn how to set the ground rules to enable employees to take care of their conflicts on their own as often as possible, you will help your business run much more smoothly! The Eight Essential Steps To Conflict Resolution!