Tips For Dealing With An Upset Customer In Person

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If the job where you work rarely puts you in a position where you have to deal with customers - and where, if you do deal with customers, it is usually through email or over the phone - you will not have to worry about one of the things that is among the biggest concerns of people who deal with customers all the time: dealing with an upset customer in person! When it comes to dealing with an upset customer in person, it is not that you have necessarily done anything wrong that makes it such a frustration - but in fact, the fact that you have probably done nothing wrong heightens the frustration, as the customer will often treat you as though you have done something wrong; for this reason, knowing how deal with an upset customer in person can be extremely valuable, as it can lessen the strain these encounters put on you.

The first thing the customer will want to know is that you are on their side, as they will assume you are "against them" if you are not "for them"; even if you do not necessarily agree with their complaint, you should always be understanding and create an image of agreement, as this will cause them to feel like you are their ally rather than their enemy - which, of course, will prevent them from turning their attack to you.

Once the boundaries of the discussion have been established in such a way that they feel you are on their side, you can take the next step, which is offering solutions; the person with whom you are dealing may turn out to be inconsolable, but at least - in taking this approach - you can try to solve the problem on your own.

When it comes to an upset customer, however, there will be times when you will not be able to solve the problem on your own; when this happens, remember that there is always someone above you to whom you can pass this customer along - which is what you will sometimes have to do, as many customers in this position simply remain upset until they get the satisfaction of talking to someone's "superior"!

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Health Benefits of Flax Seed Oil

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There is a lot of push for people to eat more omega fatty acids. One way to do this is eating fish and taking fish oils pills but another option is flax seed. Flax seeds create an oil known as flax seed / linseed oil. Linseed oil has been used for many years for linoleum flooring, paints, and furniture polish, and now more recently we are finding it's health benefits.

Though flax can be used in similar fashion as grains, but flax is technically not a grain. Flax can be ground into flour or left whole for use in whole grain bread. Whole flax seed can be kept for months and its nutritional integrity remains intact. Flax seed oil can go rancid quickly, so it is only good in a ground state for a short amount of time. So having a grain mill and making your own flour may be the best option for optimal nutrition.

Flax has a high protein compared to wheat and is higher in omega 3 fatty acid. The omega fatty acids are incredibly important for our bodies. It is believed that omega 3s help our overall health, fight against cancer, and protects our hearts. If you want to learn more about the health benefits a good read is The Healing Power Of Flax.

This book makes some strong cases for the flax seed health benefits.

If you don't wish to have your own grain mill but want to have flax seed in the house you can find plenty of flax seed supplements for purchase.

You can also find pre ground flax seed, but you will need to store this in a refrigerator to keep the oils from going rancid.

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Tips For Creating Great Content On Your Small Business Website

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One thing you have probably come to understand if you have a small business of your own is that one of the best ways for you to promote this business is through a website that focuses on search engine optimization, as this will enable you to show up more highly in search engine searches, and to gain lots of new customers as a result; one thing you should also realize about running a website for your small business, however, is that the content on your site will be important for more than just the keywords you use!

The first thing you will want to do in order to make sure you are providing your visitors with good content is make sure your content is easy to follow; present concepts in a simple manner, and explore these concepts without complications, as content that is presented in this manner is far more likely to make an impact on your visitors, and they are far more likely to share this content with others as a result.

Another thing that will be important - and that can be difficult to do at times - will be that you stick to one topic at a time; each topic you write about on your website should be centered around a primary keyword, and the content of this topic should not stray far from this primary keyword, as this will help you with search engines and readers alike.

And finally, you should be aware of the fact that one of the most important things of all on your website will be for the content you create to be fresh and unique, as this will keep readers coming back for more, and will keep search engines interested in whatever it is you are providing.

Keep these tips in mind as you build a website in order to promote your business; when you do, you will be able to continually appeal to search engines, and - just as importantly - will be able to continually appeal to readers as well!

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