How To Deal With An Upset Customer In Person

If the job where you work rarely puts you in a position where you have to deal with customers - and where, if you do deal with customers, it is usually through email or over the phone - you will not have to worry about one of the things that is among the biggest concerns of people in the opposite position: dealing with an upset customer in person. When it comes to dealing with an upset customer in person, it is not that you have necessarily done anything wrong that makes it such a frustration - but in fact, the fact that you have probably done nothing wrong heightens the frustration, as the customer will often treat you as though you have done something wrong; for this reason, knowing how deal with an upset customer in person can be extremely valuable, as it can lessen the strain these encounters put on you.

The first thing the customer will want to know is that you are on their side, as they will assume you are "against them" if you are not "for them"; even if you do not necessarily agree with their complaint, you should always be understanding and create an image of agreement, as this will cause them to feel like you are their ally rather than their enemy - which, of course, will prevent them from turning their attack to you.

Once the boundaries of the discussion have been established in such a way that they feel you are on their side, you can take the next step, which is offering solutions; the person with whom you are dealing may turn out to be inconsolable, but at least - in taking this approach - you can try to solve the problem on your own.

When it comes to dealing with an upset customer in person, however, there will be times when you will not be able to solve the problem on your own; if you find yourself in this position, remember that there is always someone above you to whom you can pass this customer along - which is what you will sometimes have to do, as many customers in this position simply remain upset until they get the satisfaction of talking to someone's "superior"!

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Finding Items You Can Buy And Sell For More Money

If you are looking for ways to make extra money - or even if you are looking for a creative way to eventually make a full-time living - one idea to consider is finding items that you can buy and sell for profit; with the great reach provided to each and every person by the Internet, it is quite easy these days to find a way to sell the things you have, which means that the main thing you will need to figure out is exactly where you should go to buy these things that you can resell.

Garage sales are a great place to look for things that you can resell for more money - and are perhaps the best place of all for really excellent deals; start going out on Saturday mornings and perusing the items for sale at different garage sales, and you will be surprised at how much good stuff you find - but make sure that you also go in with an idea of what it is you are looking for, lest you end up with a whole bunch of stuff you do not really need, and are not really able to sell!

Estate sales is another option that is along the same lines as garage sales, and even though you will probably not find nearly the deals at estate sales that you would at garage sales, you will be able to find some really top-notch stuff; always keep your eyes open for different estate sales that are going to be taking place near where you live, and look for items that you feel will be easy to sell (and easy to ship!) so that you can quickly turn a profit.

And even though items at antique stores will run you more money than you would have to pay at a garage sale or an estate sale, you can also find some real treasures here when shopping correctly; visit antique stores and get a sense for what they are carrying, then head online to find which of these you might be able to sell for more money on your own.

People often sell things at a low price simply because they need to get rid of these things - and this gives you a great opportunity to swoop in and buy this item yourself, before turning around and selling it for a profit!

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