Monday, April 13, 2015
Customer Loyalty: The Backbone of Any Successful Business
Anyone that has ever owned a business can attest that customer loyalty is the back bone of it. There are many other benefits that are essential to a thriving business that can emerge from high customer loyalty. The question becomes how do you increase customer loyalty? Customer loyalty isn't built out of one practice, but rather a multitude of them that can help increase it. A book that includes details on many of the facets of customer loyalty and how to employ them has been released by the Harvard Business Review.