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Saturday, January 11, 2014

Tips For Dealing With A Customer Who Has Not Paid You On eBay

With eBay, you can make some extra money on the side of your job, or you can get rid of stuff you no longer want. But while eBay is a great place to sell your items, it can quickly become not-so-great if someone is not paying you for the item you "sold." After all, on eBay, you do not get paid first and then give the customer the item - the way you would in a regular store - but instead, you have to wait for the person to pay you after they win the bid, and sometimes they can leave you waiting for a while!

If you are dealing with a customer who has won a bid but has not yet paid you, the first thing you should know is that they have four days to pay. At least four full days must pass after the end of the auction, and although this can seem like ages when you are waiting for a payment, eBay will not take your complaint seriously until this point. At the same time, however, eBay usually takes these matters very seriously if the four full days have passed without the payment.

The first thing you need to do is contact the buyer directly and see if you can work things out with them if they have not paid you. If you contact them and find them to be uncooperative or, worse, unresponsive, you will need to take the next step, which is filing a complaint with eBay's Resolution Center.

The buyer will again have four days to pay after you file a complaint with the Resolution Center (and will also, of course, be notified of the complaint). During this time, they are allowed to contact you and ask for an extension or try to make other arrangements, but you do not have to agree. If they do not pay you within four days, and you have not agreed to any other arrangements, it will go down as an unpaid item.

This unpaid item will be listed permanently on the buyer's account, and you are then able to list your item again, or you can give a Second Chance Offer to one of the bidders who lost on the item. And keep in mind: you can look at people's accounts when they are bidding, and if you run into a bidder with an "unpaid item" on their account, you can block them to keep this from happening to you!


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